How to Submit a Ticket (Using the Support Portal)

Learn how to log into or if needed create your Vector One Support Portal account

Purpose

The purpose of this document is to show you how to create a support request using the support portal. It should be stated that you can always create a support request:

Assumptions

  • -You are a customer of Vector One IT Solutions
  • -Your company has been on-boarded to Vector One support portal
  • -You can log into the Vector One support portal (How to login/create account)

How to

  1. Login to the Vector One Support portal: https://vectorone-its.sherpadesk.com/
  2. Click on “Submit a Ticket” located in the upper Right of the website
    002.png
  3. You may be prompted to confirm your email address, make sure its correct (a) then click “Continue” button (b)
    003.png
  4. Fill in the form with all relevant details. Confirm your contact information is correct (a) then if needed, adjust the Class of the issue and Priority (b) finally enter in a description of your issue. Please try and provide detailed information about your issue (c) and finally when you have completed everything click “Submit My Ticket” button (d)
    004.png
  5. Once submitted you will be presented with a ticket number, whom will be getting the confirmation email and a link to return back to the support portal
    005.png
Back to Home